“People judge you really quickly, at first just on your facial features. There are two dimensions - warmth and competence. You can think of them as trustworthiness and strength. They're first judging you on warmth; evaluating whether or not you are trustworthy. That's...

“Anger is an acid that can do more harm to the vessel in which it is stored than to anything on which it is poured.” -Mark Twain Some of us have been encouraged over the years to suppress our emotions -the safest path is emotional neutrality. The reality is our people...

“The opposite of talking isn't listening. The opposite of talking is waiting.” -Fran Lebowitz Leading Yourself Think of the big talkers in your life. Spouse, partner, boss, or co-worker. They may be eloquent and inspiring, or just fill space through the gift of gab....

“There is no health without mental health; mental health is too important to be left to the professionals alone, and mental health is everyone's business”. - Vikram Patel Professor, Harvard Medical School We care about the people we work with. When our colleagues are...

“Experts see what they expect to see”. - Suzuki, Zen Master We see what we expect to see – sometimes even when it is a matter of life or death. I've come across this story that really stuck with me: a family was attending a visitation at a funeral home following the...

“Making a wrong decision is understandable. Refusing to search continually for learning is not.” - Phil Crosby American Businessman We all have made a decision in our life that we wish to take back. Maybe we don't like to think about it, but inevitably we may decide...

“The eye sees only what the mind is prepared to comprehend.” - Henri-Louis Bergson, French Philosopher Perspective comes from a prepared mind, one expanded by life experiences and diverse interests. At work and in life, our perceptions of individuals can have positive...

“Never use two words when one will do best.” - Harry Truman President Harry Truman and his Key West, Florida neighbor Ernest Hemingway clearly understood every word counts. Both were masters of minimalist writing; they chose their words carefully, to tell a compelling...